Telephone and voice skills

Good telephone technique is important to all businesses, but in particular it is key in sales and customer service areas, such as conference calls, business development calls and claims & complaint-handling. 

Our approach

Our approach ensures that professionals come away from our courses better able to:

  • Make and receive calls
  • Handle objections, resistance and doubts
  • Sell effectively
  • Manage their time for maximum efficiency; and
  • Be versatile in behaviour to handle a variety of different types of people.

A major difference in our approach is our use of actors in role-plays. We create scenarios which are highly realistic. Calls are normally recorded and discussed.