Autumn 2013

Rapport – can it be too much of a good thing?

By Lynda Russell-Whitaker I’ve seen rapport described as ‘trust + responsiveness’, though this is primarily amongst NLP (Neuro-Linguistic Programming) practitioners. One dictionary definition says rapport is ‘sympathetic relationship or understanding’. However, I believe good relationships develop over time and that rapport is an important part of building a good relationship. Establishing rapport starts with a […]

I object!

We handle objections all the time both at work and at home. But how skilled are we at handling them and does it matter anyway? In a business setting with a prospect it could be a pivotal point. Objections may be just a way for the prospect client to test you; at least it shows […]

Carney’s first go: Forward mis-guidance?

By Ewan Pearson I was once asked by a host at a dinner to keep my speech short, as it was expected, and it was just before we ate. I simply said “Thank you”. This got a rapturous round of applause, several slaps on the back, and we all sat down to eat in a […]

51st Edition

Here is our 51st GPB journal. It is packed with a wealth of information and good hands-on tips and tricks from the world of communications, presentations, business development.  Please write back if you wish to comment and  – on behalf of Lynda, Alastair, Tim and myself – we hope you’ll enjoy reading it. In this […]