To be ‘stoic’ is generally to be considered calm in enduring hardship. What did it mean originally?
The ‘Stoics’ were something of an extremist group founded in Athens and Rome in the 3rd Century.
Following a few customer experiences this year that were less than satisfactory, I felt it was time to write an article on the subject of
At this time of the year, when Christmas is fast upon us, millions of people continue to celebrate the birth of a religious leader that
Anyone in a business development role will be familiar with the phrase above. There is a feeling that it should be said, especially to a
“One often contradicts an opinion when what is uncongenial is really the tone in which it is conveyed.” Friedrich Nietzsche This article is not just
“If you use words that the viewer has to process, then they will miss the next three to six words that you say.” This is
By Tim Farish Recently, we have been working on gravitas with several clients. Some of the common myths are that you have to be male,
Rapport – can it be too much of a good thing? By Lynda Russell-Whitaker I’ve seen rapport described as ‘trust + responsiveness’, though this is
We handle objections all the time both at work and at home. But how skilled are we at handling them and does it matter anyway?
By Lynda Russell-Whitaker “There are those who would misteach us that to stick in a rut is consistency – and a virtue; and that to
Advice squeezed straight from the experts
