“speak up” articles archive


Time to pause and think by Lynda Russell-Whitaker


Emotions or moods? by Ewan Pearson


“Trusted in Important Affairs” by Des Harney and Mark Hollyoake


Question & Waffle by Hasnaê Kerach


The Anchor of Persuasion by Richard Keith


International talk: a discourse approach to intercultural communication by Richard Keith

It’s easy to think that there is only one way to communicate effectively in the commercial world. Our predominant discourse style in the UK can be classed as aiming for “C.B.S“ or “Clarity, Brevity, & Sincerity”.[1] We at GPB regularly help clients with these key elements when they are presenting, pitching, or communicating with colleagues. […]


Exploratory Questioning and Modelling by Lynda Russell-Whitaker

-constructed questions are essential in successful business development. We need to pay close attention to the language we use in our questioning and the language used by the client in response to these questions.  They can give valuable clues.   As mentioned in my article on Active Listening in SpeakUp! #62, questions and listening are […]


Gestures – the good, the bad and the rude by Ewan Pearson

Some gestures offend, others inspire, and there is an enormous range of good to bad, genuine to fake, small to large and different types of them. Where to start… We use a simple categorisation of gestures at GPB, into these 6 types: Iconic – for information Prosodic – for emphasis mainly Deictic – for pointing […]


Strong Starts. The Hook by Alistair Grant

We were all taught somewhere that we should “tell’em what we’re gonna tell’em then tell’em and tell’em what we told them”. But….   Whilst that old chestnut seems sensible enough advice, there is a flaw! There is strong evidence that people’s commitment to listen depends on how you start, and this bureaucratic, traditional and predictable […]


Nudging Noel Numpties by Ewan Pearson

Thaler was particularly lauded for his work on Nudging, which has provided a much more scientific understanding of how people think and behave when making economic decisions. Whether it’s how to tax the Brits more skilfully, what people invest in, what they smoke, whether they opt in/out of organ donation, or what they buy the […]