Thaler was particularly lauded for his work on Nudging, which has provided a much more scientific understanding of how people think and behave when making economic decisions. Whether it’s how to tax the Brits more skilfully, what people invest in, what they smoke, whether they opt in/out of organ donation, or what they buy the […]
“speak up” articles archive
‘In a manner of speaking’ by Lynda Russell-Whittaker
December 22, 2017
Following a few customer experiences this year that were less than satisfactory, I felt it was time to write an article on the subject of telephone manners Reflecting on the differences between these poor experiences and other good ones, I think that they are more about the intention and manner of the person providing the […]
Voicing our thoughts on corporate and commercial voice-overs, by Richard Keith
December 10, 2017
The way that clients expect you to communicate with them is evolving. It is becoming even more important to use digital channels to reach new and existing markets – these channels include corporate videos and commercials. The voice-over on these is crucial to ensuring each video has the specific impact that you want. We’ve all […]
Illuminating negotiating, by Richard Keith
August 16, 2016
After Alastair’s mainly philosophical article, here are some more practical tips for the thrust and parry of negotiating. Some have argued that life itself is one long negotiation. Balancing our desires with the desires of others is a daily occurrence that often requires skilful communication. Post-Brexit, the UK is now beginning one of the most […]
The Fourth Doll, by Alastair Grant
August 16, 2016
In 2007 I wrote an article on negotiation based on idea of the three Russian Dolls. But I now think there is a fourth one. So, what has prompted this radical change of view?! Well, it’s down to a recent negotiation of my own, rather than any client work. A close relative of mine, in her […]
The mental simulator, by Lynda Russell-Whitaker
August 16, 2016
“Attitude is a little thing that makes a big difference” Sir Winston Churchill Churchill may have been referring more broadly about ‘attitude’; here I’m going to write about it quite specifically as it relates to spoken communications. I am sure, however, that attitude does make a big difference. The attitude, or in Neuro Linguistic Programming […]
In Vidi we trust, by Ewan Pearson
August 16, 2016
I recently saw a table of data comparing air quality in the last 5 Summer Olympic cities. Rio was second worst to Beijing. London was best. I am sure the data were sound, although no source was given. Perhaps the IOC? I should stress that in writing this article for you I have not been […]
Why do so few CEOs give “Killer Speeches”? by Ewan Pearson
June 3, 2016
Anyone reading the other articles in this Journal will see a theme….that speaking in public seems to be a very important thing for company CEOs and other leaders of organisations to do, and do well. Yes, true, but why? I recently addressed this question during a seminar (and some of you were there…). It is […]
The rise in demand for Public Speaking, by Lynda Russell-Whitaker
June 3, 2016
The British Events industry was worth £39.1 billion in 2013 and £19.9 billion of that came from conferences and meetings. (Source: Business Visits and Events Partnership.) There has been healthy growth in the conference sector over the past two years and it’s showing no signs of slowing down. As Nigel Cooper, Managing Director at P&MM, […]
Determining your communication risk profile, by Richard Keith
June 3, 2016
Many of you have pensions or investments and know well the potential benefits and dangers of increasing your risk profile. But how many of you make similar judgments regarding risks when it comes to communicating? We work with many firms helping them pitch and sell, both advising directly on specific transactions and running workshops and […]
